Return & Cancellation
We trust you and respect your decision. The cancellation and return policies at www.freedomcrackers.com are in place to offer maximum convenience to the customers. We understand that there may be times when you must cancel your order. You can call or whatsapp us at +91 8838869119 or email us at [email protected]
Here is the refund breakup detail:
Category | Description | Refund % |
Cancellation Stage – 1 | You placed an order and then cancelled it. | 95% |
Cancellation Stage – 2 | We’ve placed the order and have the parcel on its transport office | 65% |
Cancellation Stage – 3 | Received your parcel in a damaged condition. | 100% |
Cancellation Stage – 4 | Received your parcel with a mismatched quantity of crackers. | 100% on missing items |
Cancellation Stage – 5 | Received your dispatch report didn’t received your parcel | 100% |
- The return of the crackers under any type needs an image and video proof to be sent to +91 8838869119 through whatsapp or email at [email protected]
- In all categories of “returning”, you are required to send the parcel back to our Sivakasi address at your own cost to get a refund.
- For the cancellation and/or return of an order, the refund will be credited to your account within 14 working days. After the Diwali celebration is over.
- We request you not to accept any parcel in a damaged condition. We are working hard to make our transportation system deliver every order in good condition.
- All our packages are scratch and water resistant.
- We are not responsible for any address or phone number mistakes on your end. We will try to deliver your parcel twice, and if you are not reachable on both attempts, the parcel will be sent back to Sivakasi and no refund will be processed.
LICENSE NO: E5/5508/2022
Contact Us
+91 9150714373, +91 9150751656 [email protected]
Address
No. 5/637A, Near Sowmya Coffee Bar, Vilampatti road,
Sivakasi, Tamil Nadu – 626124